FacialRate help
Answers for people who already have an order or a face report, and for photos where no face is found.
I switched devices or cleared my data. Is my purchase still there?
Yes. Review links never expire, and what you paid for is stored on our servers, unaffected by clearing this device’s data or switching devices. Open your saved review link, or use your recovery code, to bring a report back.
I’d like a refund
Sure. You can request one within 7 days of purchase, no reason needed. Email support@facialrate.com with your order ID. After a refund, access to the report closes; refunding a 24-hour pass closes every report it unlocked.
Why did my ranking change?
Your score is compared with the scores of everyone else who took the test. The more people take it, the more precise the ranking gets. So if you reopen the same report later, the ranking may shift slightly. That’s normal, not an error.
No face was detected. What now?
Detection runs on your device, and the usual cause is the photo itself: the face is turned too far, backlit or too dark, covered by a mask or hair, or too small in the frame. A front-facing photo with even light, where your face fills at least a third of the frame, works far more often.
Contact
Questions, or a problem with an order: support@facialrate.com. For an order, include your order ID.